Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds will only be accepted if the item is damaged; however, Micro Pal retains sole and final discretion in determining whether a refund request meets the required conditions.

To start a return, you can contact us at micropal.club@gmail.com. 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at micropal.club@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including but not limited to:

  • Pet apparel or accessories that have been worn, used, or show signs of pet hair, odors, or stains

  • Custom or personalized pet clothing (e.g., items with embroidered names, custom sizing, or made-to-order pieces)

  • Hygiene-sensitive pet items (e.g., beds, blankets, grooming tools, pet toys)

  • Sale or discounted items

  • Gift cards

  • Items exposed to pets in a way that affects their condition or hygiene

If you have questions or concerns about your specific item, please contact us before making a purchase.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10-14 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at micropal.club@gmail.com.