Shipping policy

Shipping Policy

We are committed to providing a reliable and transparent shipping experience. All processing and delivery timelines below have been padded to ensure smoother expectations.

1. Order Processing Time

  • All orders are processed within 2–3 business days (excluding weekends and public holidays).

  • A confirmation email will be sent once your order is placed, followed by a tracking number when your package is shipped.

In-Stock vs. Pre-Order Items

  • In-stock items: Usually shipped within 3–5 business days.

  • Pre-order / Non-stock items: Require longer preparation time and will be shipped in approximately 14–21 business days.

  • If your order contains both in-stock and pre-order items, the entire order will be shipped together based on the item with the longest lead time. If you prefer separate shipments, additional shipping fees will apply.

2. Shipping Methods & Estimated Delivery Times

Hong Kong Local Delivery

  • SF Express / Convenience Store Pickup / Locker Pickup

  • Estimated delivery time: 2–5 business days (excluding processing and preparation time)

Macau / Taiwan

  • SF Express / Postal Service

  • Estimated delivery time: 5–10 business days

International Shipping (U.S., U.K., EU, Asia & other regions)

  • DHL / EMS / Local Postal Service

  • Estimated delivery time: 10–28 business days
    (Subject to customs clearance, seasonal delays, and local logistics conditions)

 

The above are padded estimates. Actual delivery time may vary depending on location, weather, customs procedures, and carrier conditions.

 

3. Shipping Fees

  • Shipping fees are calculated based on weight and destination and will be shown at checkout.

  • Free shipping thresholds (if any) will be stated clearly on our website.

4. Customs, Duties & Taxes

International shipments may incur customs duties, taxes, or additional fees. These charges are the responsibility of the recipient. We cannot predict or control these costs. Please check with your local customs office for more information.

5. Delivery Issues

Please contact us within 48 hours of receiving your package if you encounter:

  • Damaged packaging

  • Missing or incorrect items

  • A lost parcel (based on tracking information)

We will assist in following up with the courier.

6. Address Accuracy

Please ensure that all shipping information (name, address, phone number) is accurate. We are not responsible for delays or returned shipments caused by incorrect information. Additional fees for re-delivery will be borne by the customer.

7. Shipping Restrictions

Some countries or regions may restrict certain items. If your shipment cannot be processed due to such restrictions, we will notify you as soon as possible.

8. Contact Us

For any shipping-related inquiries, please email us at micropal.club@gmail.com. We will respond within 1–2 business days.